My 18 year old daughter bought me a thomas sabo charm here for her 18th birthday as a thank you gift. It is very sentimental as these charms are meant to be. After holidaying in the South of France the charm reacted badly to the heat and a coating peeled off. The staff member was unsympathetic and paid not even lip service to the fact this was a sentimental piece but accused me of getting it wet or spraying perfume on it. I didnt even feel like leaving it with her for Sabo to check out. It means too much I\'ll just cope with it damaged....